Associate Technical Support Consultant – Advanced – Hull

  • Hull


Role Introduction

Are you interested in starting your career within IT? We are looking for an Associate Technical Support Consultant to join our team! We support over 12,000 users, across Azure, hosted and customers own on-premise environments. We are looking for someone with a passion for technology, and proven customer service skills, to work and develop with us in providing the exceptional support that our customers rely on.

What You Will Do

As an Associate Technical Support Consultant, you will:

Respond to support calls via telephone and email

Work with our customers to diagnose problems and provide solutions

Develop your IT skills with the support of our amazing team
What You Will Have

As an Associate Technical Support Consultant, you will have:

A passion for IT, and a willingness to learn.

A fearless attitude and ability to question why things are done as they are.

Good communication skills, with a drive for customer satisfaction, through delivering excellent customer service.

A positive approach to training and self-improvement.
What We Do For You

Wellbeing focussed – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Generous Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days

Summer Fridays – Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)

Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First

Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance – Providing you with support and assistance when you need it most

Life insurance – 4x times salary to help give you and your loved ones peace of mind

Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go

65% Internal Mobility – Committed to the development & growth of our people with 65% of our experienced roles filled by our own people

Profit Share – Our Group-wide bonus scheme enables you to reap the rewards of your success

Recognition – Highlighting and rewarding the great work our people do

Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees – read about what it’s like!

Tiered Recognition Bonus – There are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards

Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding

Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here – how- we-hire

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