Business Support Coordinator – Hull, The Bridges – The Forward Trust – Hull

  • Hull

The Forward Trust


We are Forward, the social enterprise that empowers people to break the cycle of crime or addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing?:

Working within an integrated team, in a residential rehabilitation setting providing structured treatment to substance dependent service users aged 18 and over. The service is designed to deliver high quality, truly flexible and tailored interventions, 24/7/365, which target the needs of individuals, have a strong focus on independent move-on and fit robustly within agreed funding timescales.

Working with the Head of Residential Services and with Forward’s Business Development Team, you will support the delivery of effective marketing and promotion of the service to a range of external stakeholders, along with ensuring occupancy and income targets are met through the effective administration of the service’s referral database and waiting list. You will be responsible for the full range of tasks associated with generating placements, including securing the associated treatment funding and liaising with referring agencies to coordinate all admissions into the service.

The role will require extensive travel and has the advantage of hybrid/remote working. The ability to be self-motivated and work independently is essential, as is the possession of a full driving licence and use of a car. Some flexibility regarding working hours will be required and also to take on other reasonable tasks and responsibilities as deemed appropriate to meet the requirements of the role.

Take an active role in the implementation and achievement of team objectives
Build strong relationships with, and make full use of the support offered by line management and head office functions
Build and maintain strong relationships with a wide range of external stakeholders in the marketing and promotion of the service. Including, but not limited to, Substance Misuse Commissioners, Local Authority Substance Misuse Leads, prison and community substance misuse staff
Carry out assessments of potential new clients to deem suitability for admission to the service
Participate to MDT meetings to risk assess new clients prior to admission
Plan and deliver presentations and a range of promotional activities to a wide range of audiences to promote the service including open days, taster days and stakeholder visits, along with regular newsletters and external communications to raise the profile and promote the service
Prepare monthly invoices for treatment placements to ensure income targets are achieved
Provide line management support to team members as directed by the Service Manager
To form part of the management team at the Bridges including taking part in an overnight/weekend on-call rota and providing oversight with the support/direction of the Head of Residential in the planned/unplanned absence of an on-site manager
What we are looking for?:
Excellent analytical and organisational skills and attention to detail
The ability to develop and maintain good working relationships with all clients
Excellent communications skills
Strong team player who is self-motivated, proactive and able to multi-task under pressure
Proven ability to prioritise, meet deadlines and make best use of limited resources
Strong IT skills
What we offer:
This role qualifys for a £90 per month therapy allowance for external therapy with a registered therapist which runs alongside line management supervision
Training opportunities and career development
Flexible working
Season Ticket Loan Scheme
Cycle to work scheme
25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
Death in Service Payment (2x annual salary)
Critical Illness Insurance (subject to qualifying criteria)

Person specification:

Business Support Coordinator – Job description

Employee Benefits

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