Customer Service Assistant – Leeds Building Society – Kingston upon Hull

Leeds Building Society

What will I be doing?

You’ll be a friendly face when customers come into branch, assisting with all  branch  based products and  services . You will open  savings  accounts for those who are looking to  invest  for a fixed term or save for an important event. You’ll make follow up calls and take  incoming calls  to customers to discuss available  products  and  services . You will complete daily  admin  tasks such as  booking   appointments , scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.

There are  further opportunities  to gain  financial qualifications  or achieve accreditation where it’s needed to carry out the role. 

Do you have what it takes to be a Customer Service Assistant?

Experience of working with customers delivering exceptional service

Strong attention to detail with a good level of numeracy to conduct accurate cash transactions

Resilient and able to handle challenging customer situations

A passion and drive to achieve good customer outcomes

Previous experience working with Microsoft Office or in-house computer packages

Ideally educated to GCSE level including Maths and English

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