Customer Service Manager, Client Relationship Manager – Talent in Logistics – Kingston upon Hull

Talent in Logistics

Job Description:

Customer Service Manager, Client Relationship Manager – On-site Salary up to£k To oversee and manage the day-to-day on-site operations to include: a) Effectively managing the on-site distribution team, allocating workloads. b) Ensuring all required contractual services are provided fully and delivered to a high standard. c) Facilitate staff training. d) Manage staff attendance, back to work interviews plus holiday planning. e) Manage accurate payroll data. f) To ensure all operations fully comply with Health& safety procedures and guidelines. H&S at work act 4. g) Ensuring all services are delivered with the agreed parameters. h) Support internal audit processes. i) Effectively deal with internal and external customers and develop relations with Key Trust personal. j) Liaising between customers and central operations& distribution teams. k) To deputise for the Contracts Manager where required and attend service review meetings with the customer. l) Gathering service performance data to ensure KPI’s are maintained. m) To undertake any other duties or tasks as reasonably required. Mandeville is acting as an Employment Agency in relation to this vacancy

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