Customer Service Manager – company name – City of Kingston upon Hull

company name

£24,000pa (45k OTE)
YOU Recruit is working with a national house builder with HQ based in Yorkshire to support their recruitment needs by sourcing a Customer Experience Manager to join the team at the forefront of their homes on site. This position will be based out on the sites and travel is essential for this role. To apply for this role, you will need to have had experience of putting the customer first!
If you really understand how much buying a new home means to people, you’re known for your attention to detail and love the feeling you get when you make someone’s day, you might just be perfect for our client. And with their culture of empowering their teams, nurturing their people, and recognising excellent work, they might just be perfect for you.
You’ll be the guiding hand that helps customers find and buy the home that’s right for them, making what can be a stressful experience a wonderful one. From reservation to handover, you’ll support them as they make the decisions, big and small, that make their dreams a reality.
You’ll also work with like-minded team members in Their Project Management, Sales and Marketing teams to make sure developments meet the high standards of the Company brand and are filled with happy customers. You’ll use your excellent organisational and communication skills to reassure homebuyers and progress purchases, as well as making sure all internal systems are up to date and giving the management team the intel, they need.
This client doesn’t treat their staff like a number… They’re really proud to have been awarded ‘The Best Place to Work’ in the UK at the UK Business Awards 2019 and have been certified as a “Great Place to Work”, so it goes without saying they have something special. You’ll work in a place where your uniqueness is cherished, your development is championed, and you’re given all the tools you’ll need to flourish.
What’s on offer:
HOURS: 35 Hours
DAYS: Thursday – Monday
CONTRACT: Permanent position
LOCATION: Hull and surrounding
SALARY: £24,000pa (45k OTE)
What you’ll be getting up too:
First and foremost, provide excellent service to our customers
Work with the Project Manager to deliver quality homes and an outstanding experience
Use your fantastic negotiating and influencing skills to achieve sales
Collaborate with the wider team to create strategies to drive visitors to site and ensure
targets are met
Work with third party stakeholders; ensuring solicitors, estate agents and mortgage advisors
are all proactively progressing the purchase and working towards the target exchange and
completion dates
Provide effective, efficient and accurate processing of sales and contracts from reservation
to exchange and completion via our onsite IT systems
Produce clear and concise written correspondence
Guide customers through their specification options and smooth the purchasing and handover process
Effectively communicate a consistent brand message
Ensure excellent presentation of the development at all times
Collate and evaluate market research for the sales management team
What you’ll benefit from:
Your salary reviewed each year
Annual company bonus scheme
Your health needs covered with Level 1 Westfield Health Cash Plan
A personalised health report and access to content from “The Netflix of Wellbeing” with our
partner Champion Health
Access to a whole host of Mental Health and Wellbeing support
Discounted Nuffield Health Fitness and Wellbeing Gym membership
Dedicated time for you to spend on your own development with our personal
development days and access to thousands of hours of learning content through our ‘My
Development Portal’
Is Laughing Yoga or flower arranging for you? Maybe a climbing wall or fitness classes are
more your thing. You'll find out with our quarterly wellbeing mornings, where we all down tools and try new activities as a team in our Support Office. From mocktail making to pottery painting, there's something for everyone!
A whole host of charity and social events to get involved in

Read more…

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