Capita
Job Description
:
This role brings with it a variety of challenges – you will be instrumental in keeping our communities safe and making a difference to people’s lives.
What you’ll be doing:
Create tasks on the tasking system in line with all of the contractual requirements
Ensure equipment is correctly assigned to subjects
Liaise with FSA’s for leave and absence information, enter any changes into the system
Identify and initiate breach action for all subjects in breach of their curfew condition
Support internal and external customers to maintain high standards of performance
Liaise with suppliers and agencies where required
Liaise with FSO’s in relation to equipment management requirements or issues
Support Field Monitoring Officer with queries
Process any risk exception reports
Assist with telephone calls when required
Provide a full and effective handover at the end of shift
What we’re looking for:
Able to work flexibly to achieve SLAs
The ability to deliver objectives and deal with complex situations
Comfortable working in a fast paced, high pressured environment
Excellent Microsoft Office application knowledge including Word, Excel and Outlook
Excellent communication skills both verbal and written
Experience within a planning/scheduling role would be desirable
About EMS
At the Electronic Monitoring Service (EMS), we’re keeping the public safe. We’re providing the Ministry of Justice with electronic monitoring services (including ‘tagging’) across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society.
What’s in it for you?
A competitive basic salary
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Remote based working from home anywhere in the UK, following the initial on site training
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
To apply for this job please visit uk.whatjobs.com.