Field Control Officer – Capita – Kingston upon Hull


Job Description


This role brings with it a variety of challenges – you will be instrumental in keeping our communities safe and making a difference to people’s lives.

What you’ll be doing:

Create tasks on the tasking system in line with all of the contractual requirements

Ensure equipment is correctly assigned to subjects

Liaise with FSA’s for leave and absence information, enter any changes into the system

Identify and initiate breach action for all subjects in breach of their curfew condition

Support internal and external customers to maintain high standards of performance

Liaise with suppliers and agencies where required

Liaise with FSO’s in relation to equipment management requirements or issues

Support Field Monitoring Officer with queries

Process any risk exception reports

Assist with telephone calls when required

Provide a full and effective handover at the end of shift

What we’re looking for:

Able to work flexibly to achieve SLAs

The ability to deliver objectives and deal with complex situations

Comfortable working in a fast paced, high pressured environment

Excellent Microsoft Office application knowledge including Word, Excel and Outlook

Excellent communication skills both verbal and written

Experience within a planning/scheduling role would be desirable

About EMS

At the Electronic Monitoring Service (EMS), we’re keeping the public safe. We’re providing the Ministry of Justice with electronic monitoring services (including ‘tagging’) across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society.

What’s in it for you?

A competitive basic salary

23 days’ holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Remote based working from home anywhere in the UK, following the initial on site training

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

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