Onboarding Manager – Grafton Recruitment – Hull

  • Hull

Grafton Recruitment

Onboarding Manager Salary: £40,000 Location: Hull Hours: Full-time, Mon – Fri 37.5 hours per week Office based

Grafton Recruitment is delighted to be working with a business in Hull for an Onboarding Manager to head up their Customer Onboarding team. The Onboarding Manager will work closely with the Head of Financial Operations and support with the leadership of a team of Onboarding Associates.

The Role:

Manage the full onboarding process, including AML, KYC and account setup processes

Support the sales teams by ensuring best practice for sales processes, working closely with the Head of Sales and Regional Sales Leaders through training

Achieve KPI’s to provide customers with the highest level of customer service and support

Use CRM systems such as Salesforce and other relevant software to support the customer base

Improve & unify existing processes and create new processes for successful and compliant customer onboarding

Proactively monitor and respond to key metrics, to ensure the Onboarding team is performing at the best possible levels, maximising efficiency

Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively

The Person:

Excellent communication with the ability to influence others

Ability to work closely with different departments in order to make decisions for the business

Be a natural leader and supportive of your team

Excellent interpersonal skills, with a confident, motivated and dynamic attitude

Be forward thinking and able to move the business in the right direction

Knowledge of payments or the customer onboarding process is advantageous

Knowledge of onboarding policies and processes is desirable

If you meet the above criteria, please apply directly by clicking the link or contact Leigh Hazel at our Hull office on / Grafton Recruitment are part of Gi Group, we have a network of 7 local branches across the UK, operating in Europe in 5 countries with 35 offices, employing over 500 employees. Grafton place over 30,000 candidates each year, and is dedicated to the search, support and placement of candidates across a wide range of professional job roles

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