Opportunities we offer
If you are looking to work in an environment where the importance of team spirit is highly valued, staff safety is of primary importance and where you are encouraged to enhance your skills set, then this may be the opportunity for you.
Are you passionate about supporting a world class technical team?
Are you focused on having 100% satisfied customers? If so, Gray Rentals has a great opportunity for you in our team
Responsibilities:
Managing incoming breakdown & service calls from beginning to end with our own engineers and sub contract engineers.
Prioritize breakdown & service requirements to meet the needs of the business & customers
Booking engineers, obtaining ETA’s & ensuring repairs are completed in a timely manner & followed through to completion
Ensure customers servicing requirements are met including supporting documentation
To liaise with main dealers to organize servicing of the vehicle fleet
To provide the customer with the level of service and care prescribed by the company.
To handle all telephone and personal enquiries in a professional manner and utilize opportunities that can drive new revenue and business growth
To maintain and develop good relationships with the customer.
To contribute to the administration and documentation are dealt with in compliance with company rules, policies and procedures.
To carry a range of duties, as may be required from time to time at the request of line management and which are deemed to be within your capabilities.
Whilst the above outlines the main duties of the post, the list is not exhaustive, and duties may need to change in the light of future developments or as directed by management and changing business needs.
Required Competencies
Good customer care and communication skills
Good telephone manner
Computer literacy
Good administrative skills
Ability to work as part of a team
Ability to work under pressure
Ability to manage your own workload
Mechanical & geographical knowledge and a background in commercial vehicle service would be an advantage though not essential as full training will be given.
Benefits we offer
Company pension
Private healthcare
25 days holiday plus bank holidays
Generous referral programme
Life assurance
And many more!
Grayrentals are part the TIP Trailer Services group, who employ staff at more than 136 locations and at more than 72 maintenance facilities throughout 17 countries. We currently manage 3500 vehicles & trailers of various specifications across the UK. Our employment opportunities are diverse and available at a variety of locations and support equal opportunities and fair treatment of all.
Confirmation of position will be subject to successful background checks
Read more…
