Technical Support Consultant – Advanced – Hull

  • Hull

Advanced

Role Introduction

Are you interested in progressing your career within IT? We are looking for a Technical Support Consultant to join our team! We support over 12,000 users, across Azure, hosted and customers own on-premise environments. We are looking for someone who can bring there technical know-how, and passion for great customer service, to work with us in providing the exceptional support that our customers rely on.

What You Will Do

As a Technical Support Consultant, you will:

Respond to support calls via telephone and email 

Work with our customers to diagnose problems and provide solutions 

Remotely monitor, pre-empt faults and provide technical advice to our customers

What You Will Have

As a Technical Support Consultant, you will have:

Highly developed interpersonal skills, and the ability to communicate confidently with both end users and technical staff.

An IT background, with experience in a Technical Support role or equivalent.

The confidence to diagnose and fix both first and second line faults.

Experience using, troubleshooting and administering Microsoft Server and Desktop operating systems, Backup, AV and Security software

A good level of understanding of IP/Networking skills

What We Do For You

Generous Annual Leave –  25 days, plus public holidays, with the possibility to buy additional days

Summer Fridays!  Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week )

Life Insurance –  4x times annual salary

Top Achievers Club –  Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees

65% Internal Mobility –  Committed to the development & growth of our people

Advanced Perks At Work – Exclusive employee discounts & benefits portal

Charity Fundraising – Proud to be a Patron of The Prince’s Trust; every employee is entitled to one day of volunteering each year

Pension Scheme – Up to 5% matched contribution

Who We Are

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country’s best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here – 

Read more…

To apply for this job please visit uk.whatjobs.com.

Share this job: